Blog Archive

Did you ever notice how often people complain about things not being perfect?  I always listen to what they say. Then, I ask them to look at the situation from a different angle. If you do so constructively, you will notice that imperfections are a gold mine of opportunities… if you want to see them.

Definition

According to Wikipedia, perfection is “a state of completeness and flawlessness”.  In my opinion this ignores several aspects. While things can be flawless and complete today, they can prove to be completely insufficient tomorrow. They can be perfect in a specific context, but completely misaligned in another. Something can be perfect while parts of it may perfectly be imperfect.

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A few months ago, the blog post ‘Warning: your assets are maturing!’ addressed some important challenges for plant maintenance. The never ending need for efficiency gains and cost reductions forces managers to continuously look for ways to optimize their way of working. We believe there’s still room for improvement, for example by adding document management functionalities to asset management. In this post, we would like to elaborate on ‘Asset Information Management’, and how it can be an added value for your organization.

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In my daily job, I am a member of the global virtual service desk at Delaware Consulting. Our team creates tickets, dispatches them and tries to help you with any questions you may have. We use the JIRA ticket tracking tool, which makes the ticket management very effective. The service desk team also provides assistance and training on the JIRA tool, and writes manuals and procedures.

In our general service desk mailbox, we receive about 1000 mails a day. The number of mails seems to keep on growing in time. Obviously, we get a lot of questions. To give you an impression, here is a top 5 of the type of questions we receive.

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Any occasion to freely quote Captain Picard from Star Trek is a good occasion. So a blog post with the title ‘The next generation’ leaves me no choice:

“Delaware Consulting…their first experience. This is the introduction of our new junior consultants. Their continuing mission is to explore new worlds (SAP, MS, OpenText), to seek out new functional and technical solutions, to boldly go where no business-it consultant has gone before! Here are 9 more Delawarians.”

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Any occasion to freely quote Captain Picard from Star Trek is a good occasion. So a blog post with the title ‘The next generation’ leaves me no choice:

“Delaware Consulting…their first experience. This is the introduction of our new junior consultants. Their continuing mission is to explore new worlds (SAP, MS, OpenText), to seek out new functional and technical solutions, to boldly go where no business-it consultant has gone before! Here are 9 more Delawarians. Tomorrow, the final bunch! ”

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Any occasion to freely quote Captain Picard from Star Trek is a good occasion. So a blog post with the title ‘The next generation’ leaves me no choice:

“Delaware Consulting…their first experience. This is the introduction of our new junior consultants. Their continuing mission is to explore new worlds (SAP, MS, OpenText), to seek out new functional and technical solutions, to boldly go where no business-it consultant has gone before! Here are already 9 Delawarians. Tomorrow, another bunch! ”

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Any occasion to freely quote Captain Picard from Star Trek is a good occasion. So a blog post with the title ‘The next generation’ leaves me no choice:

“Delaware Consulting…their first experience. This is the introduction of our new junior consultants. Their continuing mission is to explore new worlds (SAP, MS, OpenText), to seek out new functional and technical solutions, to boldly go where no business-it consultant has gone before! Here are already 9 Delawarians. Tomorrow, another bunch! ”

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Remember May last year, when the new EU e-privacy directive forced websites to be more open about user tracking cookies? It caused quite a stir, as site owners were forced to display compulsory opt-in pop-ups before visitors could begin browsing their website.

201310_CookiePolicy

In the end, fortunately, the EU Information Commissioners Office decided to allow less intrusive measures. Most sites simply hyperlink to a “Privacy Policy and Cookies” article, expressing that using the website implies consent with the use of cookies. Digital marketers got away nicely.


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In 2004, Jan De Bock started as a freshman at Delaware Consulting in the SAP division. Now, 9 years later, he makes the switch from SAP to Microsoft AX. Why such a career move? Was he bored of SAP? Did he want something else, and was Microsoft a more attractive solution? Was it his choice, and why? I was very curious to hear, and decided to ask him all of my questions. This is his story.


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Predictive analytics is one of the buzzwords in CIO circles these days. More and more companies wish to know what the future will bring, and they use predictive analysis for this. Imagine how much stronger this could make your company within its market segment. It could bring forward many new insights for your marketers, knowing what your customer churn (= customer turnover) will be, or how often certain customers will use your product over the coming 1, 2, 6 or even 12 months. This information could prove to be the edge you have over your competitors.


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