Blog Archive

If you are working in the food sector, your worst nightmare is probably that people get ill from your food. Whether you are a famous cook (it recently happened to Heston Blumentahl for the second time), or one of the many companies involved in the food chain, the impact can be enormous.


Food regulations require food and feed businesses to act rapidly in case of safety risks. They have to inform their customers and authorities, and organize a recall when appropriate. 

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Traditional hierarchy

Do you work in an environment where your boss tells you what to do and you simply have to execute? If so, you most probably like working according to function descriptions, clearly stating what you are supposed to do and maybe even how to do it. Indeed, some people find it easy to work in clear and strong hierarchies, regarding obedience as a virtue.

I definitely do not like this kind of organizations. It may be a good model for companies focusing on maximizing output, while minimizing input. I am sure though that most businesses working like this, do not even come close to tapping their full potential. This is especially true in the service industry and in highly innovative environments.

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“The good is the enemy of the great. And that is one of the key reasons why we have so little that becomes great.”  So says Jim Collins, author of the book with the title above, released in 2001.  2 years after that release, Delaware Consulting started its journey as an independent company with 120 people in Belgium. In the book, Collins refers to a statement of Harry Truman: “It’s amazing what you can accomplish if you do not care who gets the credit”.

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Back in the 1980s, Prof. Robert S. Kaplan of the Harvard Business School created the Performance Management Cycle. Containing innovative concepts and processes, companies worldwide were given a framework to improve their performance in a structured and end-to-end fashion, supported by IT systems and fully integrated in the day-to-day activities of a company.

Unfortunately, just like Nobel Prize winner François Englert and his theoretical proof of the Higgs boson, also Kaplan was ahead of his time. Technology was not advanced enough to work the way his framework had intended.

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Social media has become prevalent in each and every marketing plan imaginable. We use it to interact with customers, launch campaigns, serve as a helpdesk, you name it. At this point, we have all agreed that social media provides added value for companies and consumers alike. That’s why it is time to take things to the next level.

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When you ask your client to explain his business needs, you probably get the big picture of his specific requirements. To make this manageable as an IT consultant, you can use a mechanical method to treat those needs. A common method that is being used in the engineering world, is a standard that is called FAST (Function Analysis System Technique). This approach is not to be confused with our FAST™ solutions, of course.

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