Blog Archive

You are about to introduce a new project to your organization. But are your co-workers up for it? Are they ready for this kind of change? You can identify the potential risks of the successful delivery of your project by conducting a change readiness survey. We strongly recommend you using this kind of survey as we consider it to be one of the fundamental building blocks of change management – as we already mentioned in our previous article “The DNA of change management”.

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As mentioned in the previous episode “Do not underestimate the power of change management”, the true nature of change management activities is not close to the intangible, fluffy image that a lot of people still associate it with.

Our approach

At Delaware Consulting, we emphasize the tangible nature of change management by focusing on concrete activities with specific and measurable deliverables. We divide our change management approach into 3 distinct chunks of work that build on each other:

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There are a lot of interpretations and definitions of change management. If you ask 10 people to describe what change management actually is, you will probably get 11 different answers. In the world of IT, change management is often defined as the management of change requests during a system implementation project. A lean expert, however, would situate his definition more in a context of process improvement. In our view, change management is none of the above and at the same time all of it.

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Don’t you miss sleeping until noon, attending classes with your friends, being spoiled at Hotel Mama during the exams, etc.? Last year, I did a backpacking trip in Norway with my colleague Simon Nuttin. On one particular evening, we were sitting in front of our tent with a glass of wine in our hands and we were thinking back to how great it was being a student. We also thought about all the things we would do differently if we could do it all over again.  One of these things was our quest for a job. We had started our job search totally random, on a job fair, going to the companies with the prettiest logos that offered the nicest gadgets. We started going to job interviews and when Delaware Consulting offered us a contract, we were thrilled to say yes. But what was this decision based on? Two and a half years later I am very happy that I like my job, my company and my colleagues, but I guess for many others this is not always the case. That is when we started thinking what we could do about this. How could we let students get a taste of their future job, company and colleagues? Two weeks later, we started working on the Delaware Game of Operational Excellence.


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Our CEO took up the challenge again, participating in ‘Vlajo Ondernemers voor de Klas’. This project, which can be translated as ‘Vlajo Entrepreneurs in front of the Classroom’, is the biggest educational project between schools and companies in Flanders. From March 17 onwards, CEOs get in front of the classroom and give the students an insight on the business world by sharing their experience.

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“People are the only asset we have”, says Gert Grobben, HR Director at Delaware Consulting. As we are a consulting company, this is absolutely right. Therefore, we decided to start using the SAP Learning Hub.

This platform provides all SAP knowledge whenever and wherever needed. It allows our consultants to dive into new solutions from the moment they are released, to train themselves in a variety of modules, to search for answers a soon as a question arises, etc. Thanks to the SAP Learning Hub, we are able to keep our knowledge at expert level and to continue to be the innovator we want to be.

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ITIL is the most adopted approach for IT service management. It provides best practices for IT services to businesses or customers. These best practices include a high quality insight, tools and techniques that bring the results of your service management to a higher level.Thousands of organizations worldwide already use this methodology, for instance NASA, UK National Health Service and Disney™.

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