Let’s admit it: we all have moments that we are craving to go back to those times when we were complaining about the huge amount of work after waking up at noon and still recovering from the evening before. Alas – without being rude – these days have passed for most of us. This also implies that participating in the Delaware Game of Operational Excellence is no longer an option. As a consolation, we give you a glimpse behind the scenes of this business game.
26 03 2015
At the end of the day, NRF 2015 was about bricks, technology and the emergence of Chief Customer Officers and Chief Omnichannel Officers. Customer (seamless) eXperience is the tip of the sword!
I thought something was missing, though.
When we speak about Customer eXperience (CX), we traditionally think about slick design, omnichannel coherence etc… but we don’t talk much, in that context, about the next big thing: the Internet of Everything.
23 03 2015
Most marketers seem to agree: in 2015, the customer will once again be at the heart of the brand strategy. There are countless new technologies that drastically change the way we do business, but research among marketers shows that they are merely meant to be a driver for better customer experience. Let’s take a look at some of the things you can do to make your customer fall in love with your brand over and over again.
Elke industrie is uniek en ontwikkelt op eigen tempo. De manufacturing sector is daar niet anders in en staat dus voor eigen branche-gerelateerde uitdagingen. Lange tijd leek de trend om grootschalige productie naar het Oosten te verplaatsen onomkeerbaar, daar komt nu verandering in. De vraag naar kwalitatief goede producten stijgt en de specialistische kennis is in Europa voor handen. De huidige ontwikkelingen in deze sector staan in het teken van de ‘vierde industriële revolutie’. We hebben een aantal bedrijven in Nederland die een fantastische voorbeeld zijn voor hun vakgenoten.
17 03 2015
The average life expectancy of a human being in the 21st century is about 71 years. Do you know what the average life expectancy for a company is? Surprisingly short, as it turns out.
The average life span of a company listed in the Standard & Poor’s 500 index of leading US companies has decreased by more than 50 years in the last century, from 67 years in the 1920s to just 15 years today, according to Professor Richard Foster from Yale University. He estimates that by 2020, more than three-quarters of the Standard & Poor’s 500 will be companies that we have not heard of yet. Why is the life expectancy of a company so low? And why is it dropping?
In a world where digitization and operational excellence are high on the agenda of most organizations, a lot of new triggers and possibilities are redefining the way we handle unstructured information. The last 15 to 20 years ECM platforms tried to group more and more functionalities into one platform, centralizing all content in a single repository, pushed by the Enterprise. These solid platforms were highly governed by some enterprise-wide rules, not always fitting the need of the end-user. A recently published article in CxO magazine, ‘Ongestructureerde informatie delen en beheren’, tackles this challenge.
13 03 2015
09 03 2015
Don’t you dream of a simple financial system? A system that gives you a high-level overview of your company’s financial situation. But, at the same time, it offers you a full reconciliation until the deepest level of detail. It guides you in the right direction, on the short term for quick operational decisions, but also in the long run to enable strategic decisions. Next to that, it is easily accessible, on your desktop PC, laptop and all your mobile devices.
05 03 2015
Frederic Laloux’ latest book ‘Reinventing Organizations’ (‘A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness’) is an interesting read to say the least. There’s no shortage on books on organizations and organizational design, but this book stands out from the pack: it challenges your current thinking about what a successful organization looks like and demonstrates, through actual cases, how organizations can be run differently and better.