Blog Archive

Typically, the following topics are considered as common traps of ERP implementations: process flow definition, program management, globalization/localization, underestimating technical architecture, underestimating the necessary resources, too much customization and insufficient testing.
Although these are certainly traps to take into account, it is striking that almost none of them consider the human impact.


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I had this argument with a friend recently on bricks. What do you think? Is it still worth to invest in commercial facilities? Will brick-and-mortar stores disappear in the medium to long run? I am not that certain about that.

It is correct that we visit physical stores less than before. Recent studies show that millennials are not that much in-store buyers. But when we do visit, we spend more than before. As a consequence, each single store visit is becoming critically important for the retailer.

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It cannot be denied: self-service is all around us. From gas stations and self-scans in the supermarket to the internet that allows us to consume and monitor almost any kind of service just through a web browser or mobile device. But what about the way we can consume the data we need to base our decisions on?

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The number seven is a number of completeness or divine perfection. There are 7 days in the week, 7 colors in the rainbow, 7 notes on the musical scale, Rome has 7 hills and Snow White has 7 dwarfs. Not surprising then to observe that there are seven trends which are shaping today’s organizations. (There are probably more, and maybe next month another trend will pop up, but let’s stick, for now, with the seven!)

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It sounds like an unlikely combination: internal communication and thought leadership. While the former usually aims to inform and create change amongst the internal staff, the latter is usually deployed as a means for a company to stand out from its many competitors. Yet, in some cases, thought leadership can greatly reinforce the impact of internal communication. In some cases, you can even ‘externalize’ some of your internal communication. In today’s ‘open’ business reality, this can be the right thing to do. This blog delves deeper into how we did this recently for one of our clients, the global field and partner marketing team at EMC.

In almost any commercial organization, the knowledge of the cost of a product or service is essential to take the right strategic decisions. Furthermore, without knowing the true cost of your product or service you are not able to determine at which price you should offer it to the market in order to break even or to gain a profit.

Strangely enough, in an industry that counts for 11% of our GNP in Belgium, the healthcare industry, I have never run into a healthcare organization that has true knowledge of the cost of care they are providing to the individual patient. Sure, they do have figures on the organization as a whole, and even on a departmental level, but never on the cost of providing care to the individual patient.

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