Blog Archive

It was a cold December day in 2008, almost Christmas. My first meeting at Scabal’s headquarters in Brussels. Scabal is a producer of exclusive cloth and suits within the luxury fashion segment. That’s where I heard about Tailor Hoff for the first time, the German Scabal division that produces those luxury suits. The suit is following a trail like a snake throughout the production factory. Hundreds of employees are working there in Saarbrücken. The legacy IT system did not register this, SAP should. It was the start of 6 amazing years, 10 to 20 visits each year in Tailor Hoff.

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The pendulum is coming back. Onsite IT services and proximity are valued again by companies, even if that has an impact on the pricing. How should managed services be offered? We believe it should be a vision that conforms to the company’s core values, developed as a co-creation with its customers. A scalable and flexible organization, lean and transparent, is key to come with those solutions.

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Die-hard fans of our Delaware Consulting blog already have noticed the increasing frequency of SAP HANA blogposts. Do not be worried. This is not caused by a lack of creativity in our team of journalists. The truth is that SAP HANA is evolving so fast and has an impact on such a wide variety of business processes throughout an organization, that we have no other choice than regularly publish articles with updates on the latest innovations.

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When I tell my friends and family I’m working as an SAP consultant, I often hear that the company they work for also uses SAP. And that they dislike it. Why? Because the user interface looks horrible. Quite a lot of people get lost in the complexity and working with SAP sadly becomes a frustration. SAP is very much aware of this issue. Chairman and cofounder Hasso Plattner mentioned this when announcing S/4 HANA: “Users told us, ‘Your UI sucks.’”.

Wouldn’t it be nice to have a system that can cope with the complexity of your business, but that is also able to present it with a user interface that everyone loves to use?

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In a world where digitization and operational excellence are high on the agenda of most organizations, a lot of new triggers and possibilities are redefining the way we handle unstructured information. The last 15 to 20 years ECM platforms tried to group more and more functionalities into one platform, centralizing all content in a single repository, pushed by the Enterprise. These solid platforms were highly governed by some enterprise-wide rules, not always fitting the need of the end-user. A recently published article in CxO magazine, ‘Ongestructureerde informatie delen en beheren’, tackles this challenge.

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If you Google ‘HANA, you get more than 142.000.000 hits. Obviously, SAP is betting it’s future on the success of ‘SAP HANA’. The number of Google hits for a particular topic does not necessarily indicate the intrinsic value of it. It only indicates the hype.

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In 2004, Delaware Consulting decided to build a Microsoft Dynamics AX offering, next to the existing SAP practice. The past 10 years have been a wonderful journey. Along the way, we found the definition of 3 key pillars to be the foundation of durable growth: team & culture, projects and vision. In this interview, Jan De Bock, manager in the Microsoft AX team, talks in depth about our view on the third pillar: vision.


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Operational Excellence is a hot topic and is used in different contexts. In this article, I will focus on some practical examples within Maintenance or Enterprise Asset Management, to help you achieve excellence in these domains.

Improve your hands on tool time

Do you like shopping in a grocery store? I don’t. I can strongly recommend you to try online shopping. It is a piece of cake, and it saves you loads of time. Go to the web shop and order what you need. Your items will be delivered in time or you can collect them at a collection point of your choice. 

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Don’t you miss sleeping until noon, attending classes with your friends, being spoiled at Hotel Mama during the exams, etc.? Last year, I did a backpacking trip in Norway with my colleague Simon Nuttin. On one particular evening, we were sitting in front of our tent with a glass of wine in our hands and we were thinking back to how great it was being a student. We also thought about all the things we would do differently if we could do it all over again.  One of these things was our quest for a job. We had started our job search totally random, on a job fair, going to the companies with the prettiest logos that offered the nicest gadgets. We started going to job interviews and when Delaware Consulting offered us a contract, we were thrilled to say yes. But what was this decision based on? Two and a half years later I am very happy that I like my job, my company and my colleagues, but I guess for many others this is not always the case. That is when we started thinking what we could do about this. How could we let students get a taste of their future job, company and colleagues? Two weeks later, we started working on the Delaware Game of Operational Excellence.


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