Blog Archive

In the business environment, everything has always been about documents. We all can imagine the time when desks were stacked full with paper and dossiers. Do you remember the time when we used to print every document and archive it in folders and file cabinets? Or when your colleague was waiting on the file you were about to finish?

Nowadays this isn’t fancy anymore. The trend today is a paperless office. Store everything in the cloud! But how? Every business has probably wrapped his head around at least one of the following questions ‘how are we going to store our documents in the best possible way?’, ‘How can we work together efficiently on our documents within a project?’ or even ‘How are we going to find back all this information that we have stored in our documents?’

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Our business world is changing at an unprecedented speed. Whether you like it or not, you need a new way of working to cope with it.

Let’s see. Do you recognize yourself in the following situations?

The volume of data, business-related electronic communications and the complexity of the applications are generating an information overload that is difficult to digest by your employees. This requires a more efficient management, allowing to only provide personalized and relevant information to your employees.

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Remember the good old days, let’s say 2007. Didn’t you feel guilty to use this unprofessional and free search engine named Google to help your clients? Back then, you also probably thought that a huge wiki INSIDE your company was the most important asset for IT people?

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Getting started is never easy. How do you start your implementation project? Unfortunately, there is no easy ‘Press here’ start button. There are numerous best practices available, but these are quite subjective. What works for one business unit can partially or even totally not work for other departments. However, actions can be adapted for your organization in order to help you in moving into the right direction.

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Never tell your client that his requirements are more or less the same as those of everyone else. Every customer is unique. Special. But what about his employees’ holiday requests, expenses and HR hiring process? In most cases, this is not part of the core business of your customer. So, how should you deal with it?

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When you ask your client to explain his business needs, you probably get the big picture of his specific requirements. To make this manageable as an IT consultant, you can use a mechanical method to treat those needs. A common method that is being used in the engineering world, is a standard that is called FAST (Function Analysis System Technique). This approach is not to be confused with our FAST™ solutions, of course.

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2013 has been quite a successful year for Office 365. The platform didn’t only receive the major upgrade from SharePoint 2010 to 2013. It also got lots of other smaller updates as well. I even presume that SharePoint 2013 was the last major update of the Office 365 platform we will ever experience. From this year onwards, Office 365 receives a constant flow of new features and patches, meaning that updates happen more gradually.

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Quite a lot has changed in software engineering in the past 5 years.  The market evolved dramatically, and so have the expectations of our customers. Innovative development paradigms tend to replace the old ones. As a software developer, you have to keep a cool head with all the new hypes circling around. You definitely must not follow all new buzzwords that spread every year along immature frameworks. I am talking about mobility against reason. Think also about agility without delivery. These days, it’s cloud above all, everywhere.

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Peter Ravijts is a project manager at Delaware Consulting. We invited him as guest blogger for today. Together with his team, he developed a record management solution for Federal Agency of Nuclear Control (FANC).  He interviewed Annick Deltenre, information manager from FANC. She is the project manager for the RMS Project.


Annick Deltenre, information manager at FANC

The challenge

The agency promotes the effective protection of the citizens, workers and the environment against the danger of ionizing radiation. In its daily activities, FANC is led to produce and manage a large number of official documents (licensing, inspection, mission, international representations, etc.).

In 2010, the organization launched a document management project called “Record Management”. The project’s main objective was to allow agents to manage and dispose of electronic documents necessary in the context of their activities. This project introduced a new concept to the company: the “records”.

“Records” are documents with unwavering reliability, sustainability and integrity. They are declared authentic and have not been modified after their official publication. Putting in place a management system record, the company ensures the preservation of its activities.

In the life cycle of information (from creation to disposal), the records are the last stage of the documents prior to disposal.. The Record Management project is  a solution for managing the lifecycle of electronic documents based on the ISO 15489 standard and quality requirements Moreq (Model of Requirement).

Annick, can you explain to us why FANC was looking for a new solution and what you were looking for?

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*** U kan de Nederlandstalige versie van deze blog post vinden via deze link ***

Civil servants are lazy. Hautekiet, a radio maker working for Radio 1, took this prejudgment as a challenge. In order to perform a reality check, he looked for people who wanted to swap jobs. Someone from the private sector had to exchange his job with someone from the public sector.

When I heard this, I did not hesitate to apply. I also had some prejudgments about public servants. Why not take this opportunity and be a civil servant myself, to check whether this preconception contains some truth?  Will this job swap for one day change my opinion?

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